FEEDBACK AND COMPLAINTS

Your Feedback Matters

BC Academy welcomes feedback from parents, students and staff. Your comments help us address concerns early, improve our school and maintain a positive, supportive community.

We treat every concern fairly, respectfully and confidentially. Raising a concern will not result in unfair treatment.

How to Raise a Concern

1. Speak to the relevant staff member

Please first contact the teacher or staff member most closely involved. We aim to acknowledge your concern within one school day and resolve it within five school days.

2. Submit a formal complaint

If the concern remains unresolved, complete the Formal Complaint Form available through the school portal or Reception. The relevant Head of Section will acknowledge it within two school days, investigate it and provide a written response.

3. Ask the Principal to review it

If you are dissatisfied with the response, you may request a review by the Principal within ten school days. The Principal will provide the school’s final written decision.

4. Contact KHDA

After completing the school’s complaints process, you may refer the matter to KHDA if it remains unresolved.

Safeguarding Concerns

Any concern involving a child’s safety or wellbeing is immediately referred to the Designated Safeguarding Lead and handled under the school’s safeguarding procedures.

Confidentiality

Complaint records are stored securely and shared only with those directly involved. The school reviews anonymised feedback to identify improvements and strengthen its services.

Need help?

Please contact Reception for guidance or to request a Formal Complaint Form.

Full address:
G19, 19B Street, Umm Suqeim 2, Dubai, UAE

Call us at:
+971 52 824 08 78

Email at:
info@bcacad.org

BC ACADEMY INTERNATIONAL SCHOOL L.L.C

G19, 19B Street, Umm Suqeim 2, Dubai, UAE

KHDA-approved to operate, 2026–2027

+971 52 824 08 78